Each piece of Ella Stein® jewelry is personally handcrafted for you after we receive your order.
Here are all the important details you need to know about your order:

SHIPPING - Lead Time

SHIPPING - Charges

We offer standard shipping rates on all orders and reorders

Note - Above shipping rates are for jewellery with its standard packaging only. Display and gift boxes shipping charges will be charged as per actuals.

SHIPPING - Transit Time

• We ship via DHL Express and orders typically take 2-3 business days to reach you.
• During holiday periods, orders may take up to 7 business days to ship.
• If necessary, we may divide your order into multiple shipments.
• When you order ships, you will receive an email with tracking information.
• Shipping Address: If you need to make any edits to your shipping address, please email us at wholesale@ellastein.com , vick@ellastein.com as soon as possible.
• Your order will require a signature at the time of delivery.
• Our holiday closure dates for manufacturing are listed below: August 15th and 26th, September 2nd and 16th; October 2nd and 31st, December 25th – January 1st

RMA

Ella Stein offers easy returns!. 

How it works

Step 1 – Retailers need to fill up RMA authorization form link below
RMA Form

Step 2 – Ella Stein team will generate shipping label to pick up the merchandise and ship it to below address

Name - ES SALES LLC
Address - 107 Cottonwood CT,
Van Alstyne, TX
75495, USA

Step 3 – Retailer can choose from the below two options

Option 1 - REPLACEMENT of merchandise

Option 2 - STORE CREDIT which can be used against future order.

*Replacements and credits will be applicable only when we receive the merchandise at our USA office.

 To Note:

• Replacements will be sent out with an open order, whenever possible.
• Standard shipping rate are applicable
• Please note, we will not be shipping your order at $0, rather – we will give you credit equal to the amount you are returning/exchanging! The reason for this is we manufacture and ship your jewelry from a Special Export Zone in Mumbai and we cannot issue a $0 invoice for custom clearance.
• We will send you a pre-paid label to return the damaged merchandise.
• Jewelry to be returned must be mailed out within 14 days of receiving the pre-paid label.
• Your account will be credited as soon as our team receives and assesses the returned jewelry.

Please feel free to reach out to your sales agent at any time for assistance at any step of the process or contact us via email at  returns@ellastein.com .

Escalate to sandhya@ellastein.com, vick@ellastein.com or call us at (646) 904-5885 (EST 6.00 am to 2.00 pm)